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FAQ: how we charge, etc.

How do you charge?

We'll give you a fixed quote, if we can. We prefer doing that. Sometimes we give you two figures: the dollars we expect it to cost, and a top figure. We guarantee not to go over the top figure (unless you change your mind about what you want).

But we won't be able to quote if your project is still blurred and you aren't sure how big it will get. So we'll agree on an hourly rate and put in some checkpoints to protect your budget. The bigger the project, the lower our hourly rate.

If that sounds too vague for you, and you want to hear some sample dollar figures right now, then please picture what it would be like to phone a builder and say: "I want to build a house. How much will it cost?" It's the same with us. Before we can quote dollars, we need to know more.

What big clients have used Viacorp?

We've handled complex projects for Alcoa internationally, BHP Billiton and Hamersley Iron. We've also done work for Reader's Digest International Book Division. And if you know Australia, you'll know these companies: Argyle Diamonds, Western Power and Woodside. We've done intricate work for all of them. Example: Our Quality Story for BHP Iron Ore. (We are mentioned inside the front cover.)

Smaller clients get the same energy, skill, and fair prices.

Why can't our own people do the writing? Why do we need you?

Maybe your own people can do it. Except:

1. They may be too close to it.

2. They may not have time.

3. They may not have the writing skills, or at least not enough flexibility to change writing styles to suit different audiences. Have a look at: How to write things people will read.

What about samples of your work?

We have boxes of it. But first we'd like to have some discussion about what kind of business you may want to do with us.

For samples of our writing work that you can see on the web, please look at the site guide.

This is sensitive material we're working on. We haven't got a patent yet. Can we trust you until we're ready to tell the world?

We'll consider signing a nondisclosure agreement.

Apart from that, we can give you references (once we know you're serious about doing business).

But there's another thing: if we're going to be talking about sensitive things, we both need to make sure we secure our emails. Our website has a guide on How electronic encryption works. We can offer the following secure communication systems:

For PGP, use this public key.

Or just use our secure-message form.

Who does your design work?

We work with several designers. Some are good at glamorous productions, and others at the hard-sell, practical end of things. With two in the middle.

When we know what you aim to do, we'll suggest a designer -- unless you have your own.

Can we try you out on something small first?

Yes. But unless you're from a large company, we'll want part of our fee up-front.



If we haven't answered your question, please ask.

June 2007


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